The corporate and commercial business with its high requirements for tailored solutions is more exposed to competing goals like customer orientation, cost optimization, high quality production, compliance and process security. The balancing act to cover the span among these diverging goals is truly difficult. This seminar would like to clarify these items and make an interesting contribution.

The complex requirements for generating manuals require systems with high flexibility and broad functionality. The event shows how the different requirements can be met, such as multilingualism, configuration management, interfaces, process control and business transactions.

The way how processes are designed contributes significantly to reach the company goals, because they are a necessary prerequisite for the development of core competencies. Core competencies are not only built up of single skills. More important is, that there are unique relationships between these capabilities. These in turn are governed by rules and processes. This seminar shows on the basis of a sample, how simply and fast complex rules and processes can be implemented.

The event focuses on the technical challenges of concurrent operation of different user channels. A commercial interesting platform will be presented, to show how cost-effective multi-channelling can be deployed. The focus is on the sharing of data, text, layout, screens, business logic, etc.